Our Return Commitment    
Celestra Flow Solutions Private Limited (“we,” “our,” “us”) brings swiftsdeal to life, offering fashion that flows effortlessly to your fingertips. We believe that style should be as graceful as the selections made by users (“you,” “your”). While every product undergoes careful inspection before shipping, we acknowledge that occasional return needs may arise. Should you discover a defect or receive a damaged product, we encourage you to contact our customer care team within 48 hours of receiving your package. We’re committed to resolving such issues with promptness and professionalism. Our aim is to make your shopping experience worry-free, so you can continue indulging in elegance without hesitation.    

Returns That Work for You    
Returning an item? We make the process fair and straightforward. Kindly raise a return request within 48 hours of receiving your order to ensure quick action. Please ensure that the product remains unused and in original condition, with all tags, labels, and packaging intact. If you’ve received the wrong product, we’ll promptly arrange a suitable replacement or issue a refund. Our team is available to guide you through every step, making returns easier to manage. Once your return is approved, the refund or exchange will be processed within 5–7 business days. Each item sent back is inspected thoroughly before a final decision is made. We strive to handle returns swiftly, so your fashion experience stays smooth and uninterrupted.    

Non-Returnable Items: What You Should Know    
To maintain hygiene and product integrity, certain categories are not eligible for returns. These exclusions are clearly marked on the product page to keep you fully informed. Innerwear, socks, and swimwear cannot be returned under any condition due to personal hygiene reasons. Final sale items or garments bought at discounted prices are not eligible for returns. Similarly, any product that has been worn, altered, or washed will not be accepted. These guidelines help us maintain quality and fairness across all customer interactions.    

Return Shipping Responsibility    
If a mistake occurs on our end – like shipping the wrong item or a faulty one - we will gladly cover the return shipping. However, if you wish to return something due to personal reasons or a change of mind, the return shipping will be your responsibility. We suggest choosing a reliable courier service to ensure your return reaches us safely. Properly sealing your return package helps protect it from damage during the transit process. For defective items, our support team will share detailed return instructions.    

Your Refund, Clearly Delivered    
Once the returned item reaches us and passes the quality inspection, we begin processing your refund without delay. Our team carefully reviews each returned product to ensure it meets eligibility criteria. Approved refunds are processed within 5–7 business days following this check. The refund is issued to the same payment method originally used for the purchase. You’ll also receive a confirmation email once the refund is successfully completed. We believe in fairness and openness, and our refund process reflects that commitment to transparency.    

Questions? We’re Always Ready to Help    
If you’re unsure about what qualifies for a return or need clarity on refund timelines, we’re here for you. Our customer support team is always prepared to help resolve any concerns related to returns or exchanges. No matter the question - big or small - you can count on prompt, courteous assistance. Reach out to us at celestraflowsolutionspvtltd@gmail.com, and we’ll guide you with care and clarity. Your experience matters, and we’re always just one message away from resolving it smoothly.